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Consumers

How long does matching take?


The matching process can take 24-48 hours. If you request a match on a weekend the matching process will begin the next business day.




How much will my appointment cost?


Appointment costs vary by specialty, location, type and payment. If you are using insurance you can call the customer service group of your insurance provider to confirm your available benefits. Most insurance providers have updated their benefits to include remote visits, which are often referred to as telehealth, video, or virtual visits. These visits are billed the same as in-person visits without the need to be seen in an office. Please verify coverage with your carrier before booking an appointment.




Is there an appointment cancellation policy?


Yes, AppointPal has a 24 hour cancellation policy. Please reach out to your provider to cancel or reschedule appointments with at least 24 hours notice.




Is my information secure?


Yes, our platform is HIPAA compliant and secure. All personal data, medical information, and communications are password protected and hosted on SSL encrypted servers.




How does matching work?


Matching is based on numerous factors including specialty, location, availability, provider experience ratings and more. After requesting an appointment providers will reach out to you directly.




Do you accept my insurance?


AppointPal is a virtual provider network for top providers. Each provider has discretion over which insurance payers they accept.




How much is an annual membership?


Membership starts at $99 annually. This covers the cost of maintaining the provider network and technology platform used to match you with top providers.




When will I be charged?


You won't be charged for anything until after you book your first appointment.




Do you schedule appointments for me?


The providers you match with will reach out directly to schedule your appointments. Our concierge team is also here to assist along the way.





Providers

How long does matching take?


The matching process can take 24-48 hours. If you request a match on a weekend the matching process will begin the next business day.




How much will my appointment cost?


Appointment costs vary by specialty, location, type and payment. If you are using insurance you can call the customer service group of your insurance provider to confirm your available benefits. Most insurance providers have updated their benefits to include remote visits, which are often referred to as telehealth, video, or virtual visits. These visits are billed the same as in-person visits without the need to be seen in an office. Please verify coverage with your carrier before booking an appointment.




Is there an appointment cancellation policy?


Yes, AppointPal has a 24 hour cancellation policy. Please reach out to your provider to cancel or reschedule appointments with at least 24 hours notice.




Is my information secure?


Yes, our platform is HIPAA compliant and secure. All personal data, medical information, and communications are password protected and hosted on SSL encrypted servers.




How does matching work?


Matching is based on numerous factors including specialty, location, availability, provider experience ratings and more. After requesting an appointment providers will reach out to you directly.




Do you accept my insurance?


AppointPal is a virtual provider network for top providers. Each provider has discretion over which insurance payers they accept.




How much is an annual membership?


Membership starts at $99 annually. This covers the cost of maintaining the provider network and technology platform used to match you with top providers.




When will I be charged?


You won't be charged for anything until after you book your first appointment.




Do you schedule appointments for me?


The providers you match with will reach out directly to schedule your appointments. Our concierge team is also here to assist along the way.





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with AppointPal