Microsoft Dynamics is a comprehensive suite of enterprise resource planning (ERP) and customer relationship management (CRM) software solutions developed by Microsoft. Originally launched in 2001, Dynamics has evolved into a versatile platform that helps organizations of all sizes and across various industries streamline operations, improve efficiency, and enhance customer engagement.

The core Microsoft Dynamics platform offers a range of integrated applications designed to automate and manage business processes across departments such as finance, human resources, supply chain management, sales, marketing, and customer service. This integration fosters collaboration and data consistency throughout the organization, enabling smoother operations and informed decision-making. The key modules include Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Marketing, Dynamics 365 finance, Dynamics 365 Supply Chain Management and Dynamics 365 Human Resources.