PRIVACY POLICY

AppointPal values your privacy. This Privacy Policy details important information about the collection, use, disclosure, retention and protection of your personal information. AppointPal provides this notice about our practices to help you make an informed decision about whether to use or continue using the Site (as defined below). References to "we", "us" and "AppointPal" are to AppointPal.


By registering for an account on the Site or accessing the Site, you are accepting the terms of this Privacy Policy and you are consenting to the collection, use, disclosure and retention of your personal information in accordance with the practices described in this policy. This policy may change from time to time (see Changes to this privacy policy). Your continued use of the Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.


Please note that any content posted by you onto the Site, including but not limited to reviews, photos, questions, or profile updates, becomes published content and is publicly available for anyone in the world to view. AppointPal will display this content on the Site and may distribute it through other third-party sites and services in its sole discretion.


Scope

This privacy policy applies to AppointPal.com and our other websites (collectively, "Site") whether you browse our Site (without registering for an account) or register for an account to use the Site as either a user or customer. This privacy policy also applies to information we collect in email, text and other electronic messages between you and us. This privacy policy does not apply to any third party websites, mobile applications or services, or the offline collection of personal information by AppointPal.


Information AppointPal Collects

AppointPal acts as a data controller when it collects personal information from you when you visit our Site or when you register to use the Site or access your account through the Site. For purposes of this privacy policy, "personal information" means any data and information relating to an identified or identifiable natural person. AppointPal collects several types of information from you, including:


Information AppointPal receives from you:

  • You provide us with personal information when you register on the Site. This information may include: first and last name, geographic location, email address, username and password.
  • You may also provide us with your personal information when you voluntarily fill in forms on our Site. For example, you may provide us with your first and last name, telephone number, email address and desired treatment when you fill out a form to be connected to a provider.
  • You may also provide us with personal information when you update your account or through your participation in asking providers questions on the Site.
  • You may also provide AppointPal with personal information in order to participate in various activities on the Site such as entering giveaways or sweepstakes, taking advantage of promotions, responding to surveys, subscribing to newsletters or other mailing lists or completing a form related to one of our products or services.
  • You may provide personal information through communications or chats with other users on the Site. You understand that other users may contact you through direct messages and comments on the Site. Any messages that you send to other users through the Site may not be private or confidential if either you or the recipient of the message discloses it to another person or chooses to publicly post it. In addition, AppointPal may monitor these messages and not deliver the message if AppointPal, in its sole discretion, believes the messages are spam, fraudulent or otherwise violate the AppointPal Terms of Service.
  • You may also provide us with your personal information when you report a problem with our Site.
  • You also provide AppointPal with your information when you use certain features on the Site, such as submitting reviews, comments, questions and other postings on the Site ("User Contributions"). You understand that your User Contributions are published or displayed on public areas of the Site, or transmitted to other users of the Site or third parties. Your username (not your email address) is displayed to other users when you post User Contributions to the Site. If you use your first or last name as part of your username or your username is discoverable on the internet, then you are making this personal information publicly available and understand that other users may view this personal information and may be able to identify you from this personal information. AppointPal cannot control the actions of other users of the Site with respect to your User Contributions.

Information AppointPal collects automatically:

  • Cookies Information. Cookies are small text files that are stored by your Internet browser on your computer's hard drive. They are used to improve the overall experience of websites by recognizing your password and preferences, monitoring site usage, and customizing your experience. Each cookie is uniquely assigned and can only be read by a webserver in the domain that issued the cookie. These cookies are not capable of harming your computer in any way. We may use cookies and other technologies, such as clear gifs/web beacons, from time to time. While most Internet browsers are set to accept cookies, you can adjust the settings of your browser to change this. Should you decide not to accept cookies, your ability to access areas of our site and others could be impacted, as many sites rely on cookies to function properly.
  • Log File Information. When you use the Site, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, browser language, referring/exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages and the date and time of your requests. AppointPal collects this information in order to improve the Site.
  • Web Beacons. When you use the Site, we may employ third party web beacons or "clear gifs" which are used to track the online usage patterns of our users anonymously (i.e., in a non-personally-identifiable manner). In addition, we may also use web beacons in HTML-based emails sent to our users to track which emails are opened by recipients. AppointPal uses web beacons in order to measure the effectiveness of our offerings and content.
  • Location Information and Device Information. When you access the Site from a mobile device or tablet, AppointPal may be able to collect your location information if this feature is enabled on your mobile device or tablet. In addition, if you are accessing the Site from your computer, then AppointPal may be able to collect your general location information from your IP address. AppointPal may use this information to provide you with a personalized user experience by showing you content relevant for your geographic location. If you are accessing the Site through a mobile device or tablet and you do not want to share your precise geolocation information with AppointPal, then you may be able to turn off this feature on your mobile device or tablet. AppointPal may also collect information it receives from your devices when you access the Site including: Device ID or unique identifier, device type, ID for advertising, and unique device token.
  • Third-Party Use of Cookies and Other Tracking Technologies. Some content or applications, including advertisements, on the Site are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons and other tracking technologies to collect information about you when you use our Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. AppointPal does not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Information AppointPal receives from other sources

  • If you connect your Facebook or other third party social media account to your AppointPal account, you understand that AppointPal may receive information about you (including information about friends, connections, contact information and demographic information) from those third party sites and that information may be transmitted into your AppointPal account. If you connect to AppointPal with your third-party social media account, then you agree that AppointPal may collect, use and retain the information provided by the third-party social media sites. The information collected by AppointPal from the third party social media sites may depend on your privacy settings with those third party sites. As a result, you should consult the privacy notices or policies of those third party social media sites. AppointPal may also use plug-ins or other technologies from various social media sites. If you click on a link provided by a social media plug-in, you are voluntarily establishing a connection with the social media site and you should consult the privacy policy of the social media site to learn more about their privacy practices. This privacy policy does not apply to the third party social media websites.
  • AppointPal may also receive personal information about you from third parties, for example, our business partners.

How AppointPal Uses Information

AppointPal uses the information, including personal information, that we collect about you or that you provide to us for a range of different business purposes. We use your personal information to track usage of the Site, to market the Site, to improve the Site features and functionality, to backup our systems and to provide customer support. Our legal basis for processing your personal information is to carry out our legal obligations, to fulfill a contract with you, to protect your vital interests, for our legitimate business interests, to provide you with notices, and for other purposes with your consent.


We use your personal information

  • To provide our Site and its contents to you.
  • To provide customer support, including responding to your requests and contacting you about the requests.
  • To provide you notices about your account (such as updates to this privacy policy, the Terms of Service or for other customer service purposes).
  • To provide other services requested by you such as to connect you to other users or providers on the Site. If you send direct messages or electronic messages through AppointPal to other users, please note that AppointPal may store these messages in order to deliver them and allow you or the recipient of the message to manage them. When contacting you to connect you to providers on the Site, AppointPal may contact you via email, SMS/text messages or by telephone. Message and data rates may apply.
  • To monitor the usage of our Site, improve the quality and design of the Site, and create new features, functionality, and services.
  • To investigate illegal activities on the Site or activities that violate our Terms of Service.
  • To detect, prevent and address technical issues, and improve the security of our Site.
  • To validate the authenticity of and display the reviews and other content provided by you to other users.
  • To gather analysis or valuable information so that we can improve our Site.
  • To customize advertising you may see on our Site.
  • To contact you by email in order to offer you special promotions or poll your opinions through surveys or questionnaires.
  • To contact you by email or through your account to notify you of major Site changes.
  • To measure the performance of email marketing campaigns.
  • To allow you to participate in interactive features on our Site.
  • To fulfill any other purposes for which you provide it.

With your consent, which you may withdraw at any time, AppointPal also uses your personal information:

  • To send commercial or marketing messages.
  • To provide you with a personalized user experience by showing you content relevant for your geographic location.
  • To customize advertising you may see on third party websites.
  • To provide you with marketing from third parties.
  • For any other purpose, with your consent.


When AppointPal Discloses Information


Third Party Service Providers

  • We provide personal information and non-personally-identifiable information to our subsidiaries, affiliated companies, or other businesses or persons for the purpose of processing such information on our behalf, including, but not limited to, providing analytics, monitoring our Site, A/B testing, marketing, distribution of surveys or giveaway programs. We require that these parties agree to process such personal information in compliance with this privacy policy and any other appropriate confidentiality and security measures as well as for the sole purpose of providing the specific service to AppointPal. The third party service providers are not permitted to share the personal information or use it for any other purpose.
  • We do share anonymous aggregated user data (such as usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to assist them in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the Site.
  • We do allow the display of User Contributions available through the Site by our third party partners.

Fulfill Your Requests

We will use your personal information to fulfill the purpose for which you provide it. For example, if you submit your first and last name, email address, telephone number, service desired and questions or comments through a form, then AppointPal will disclose this information to the providers in your area. In addition, if you submit your mobile phone number through this form, then you understand and consent to AppointPal and/or the provider sending you text messages. You understand that standard text messaging fees and data rates may apply. The information you provide through this form is not used by AppointPal for any other purpose.


Third-party Advertisers

  • We do not share your personal information (such as name or email address) with other third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out.
  • AppointPal may allow other companies, called third-party ad servers or ad networks, to serve advertisements within the Site. These third-party ad servers or ad networks use cookies, web beacons and other tracking technologies to send, directly to your browser, the advertisements and links that appear on the Site. They automatically receive your IP address when this happens. In addition, the third-party ad servers or ad networks may use information about your visits to our Site and other websites to provide advertisements about goods and services of interest to you. You should consult the respective privacy policies of these third-party ad servers or ad networks. This privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.


Legal Requests and to Comply with State and Federal Laws

  • We may disclose personal information if such action is necessary to comply with a legal obligation, to comply with state and federal laws or to respond to a court order, subpoena, or search warrant. AppointPal may disclose any of your messages or other content as part of investigations into the use and operation of the Site.
  • AppointPal also reserves the right to disclose personal information that AppointPal believes, in good faith, is appropriate or necessary to enforce our Terms of Service, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to protect the security or integrity of the Site, and to protect the vital interests, property, or personal safety of AppointPal, our users or others.


In the Event of Merger, Sale, or Bankruptcy

In the event that AppointPal is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors rights generally, we may not be able to control how your information is treated, transferred, or used.


Your Choices

AppointPal strives to provide you with choices regarding the personal information you provide to us, and we understand that you have rights in your personal information such as: the right to access, correct, delete, object to and restrict the use of your personal information. We also understand that you have the right to obtain a copy of your personal information from us and to withdraw your consent of the processing of your personal information by us. We have created mechanisms to provide you with the following control over your personal information:

  • You can choose not to provide personal information through our Site, in which case AppointPal may not be able to provide certain services to you or respond to your requests.
  • You can access, review and change your personal information by logging into your account on the Site and visiting your account profile page.
  • If you do not wish to have your email address or other contact information used by us to promote our Site or other products or services, you can opt-out at any time by sending us an email stating your request to contact@appointpal.com. If we have sent you a promotional email, you may unsubscribe to receive future emails via the unsubscribe link in that email.
  • You may also close your account by emailing us at contact@appointpal.com. AppointPal will disassociate your User Contributions from your account. However, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Site users. In addition, AppointPal will continue to retain certain information about you in accordance with the privacy practices in this policy or if required to do so as a result of a legal obligation.
  • In order to fulfill the above requests, AppointPal may ask you to verify your identity before responding to such requests. Further, your right to access your personal information may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access.
  • If you do not want us to use information that we collect or that you provide to us to deliver advertisements, for analytics or remarketing services, then you may opt-out as described below.
  • For analytics, we use Google Analytics, which is a web analytics service that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data may be shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having your activity on the Site available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit Google Privacy & Terms web page at: https://policies.google.com/privacy.
  • AppointPal may use Google AdSense & DoubleClick Cookie on the Site. Google, as a service provider, uses cookies to serve ads on our Site. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Site or other websites on the internet. You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads settings web page at: http://www.google.com/ads/preferences/. You can also opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
  • AppointPal may use Google AdWords, which is a remarketing service provided by Google. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads settings page at: http://www.google.com/settings/ads. In addition, Google also recommends installing the Google Analytics opt-out browser add-on for your web browser, which is available at: https://tools.google.com/dlpage/gaoptout. This tool provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

Our Commitment to Data Security

AppointPal uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. For example, to protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times. We cannot, however, ensure or warrant the security of any information you transmit to the Site and you do so at your own risk. Once we receive your information, AppointPal makes commercially reasonable efforts to ensure the security of your information. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.


If AppointPal learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. AppointPal may post a notice on the Site if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us at contact@appointpal.com.


Children's Privacy

Protecting the privacy of children is important to AppointPal. For that reason, AppointPal does not knowingly collect or maintain personal information from persons under 18 years of age, and no part of the Site is directed to persons under 18. If you are under 18 years of age, then please do not use or access the Site at any time or in any manner. If AppointPal learns that personal information of persons under 18 years of age has been collected without verified parental consent, then AppointPal will take the appropriate steps to delete this information.


Visiting appointpal.com from outside the United States

The Site is hosted in the United States. If you are accessing the Site from outside the United States, please be advised that the information you provide AppointPal may be transferred to, processed and stored in the United States where the AppointPal servers are located and our central database is operated. You acknowledge and understand that the data protection and other laws of the United States might not be as comprehensive as those in your country. Through your continued use of the Site (which is governed by U.S. law, this privacy policy, and our Terms of Service), you consent to the transfer of your personal information to the United States.


Retention of Personal Information

AppointPal will retain your personal information only for as long as is necessary for the purposes set forth in the privacy policy. AppointPal will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your personal information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.


Important Information


California Privacy Rights for California Residents

California residents may request certain information regarding the disclosure of your personal information by AppointPal to third parties for direct marketing purposes. As noted above, AppointPal does not disclose your personal information to third parties for direct marketing purposes unless you have first agreed to such disclosure. However, if you would like to make such a request, then please contact AppointPal at contact@appointpal.com.


Call Monitoring and Recording

Telephone calls to or from AppointPal may be recorded and monitored by us. AppointPal records and monitors telephone calls for user support services and for staff training purposes. AppointPal retains the recordings for a reasonable period of time in order to fulfill the purpose for which the telephone calls were recorded and then the recordings are deleted.


How We Respond to Do Not Track Signals

AppointPal currently does not respond to "Do Not Track" signals because there is not an industry or legal standard for such signals.


Automated Decision-Making

AppointPal does not use any personal information provided by you for the purposes of automated decision-making.


Links to Other Sites

Our Site may contain links to other websites that are not operated by AppointPal. If you click on a third-party link, you will be directed to that third-party's website. This privacy policy does not apply to the third-party websites and AppointPal encourages you to review the privacy policy of the third-party websites you visit.


Changes to this Privacy Policy

This Privacy Policy may be revised periodically and this will be reflected by the "effective date" above. If we make any material changes in the way in which your personal information is collected, used or disclosed, then we will notify you through the Site or by email. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page. If you object to any of the changes to the privacy policy, then you can close your account by contacting us as provided below.


How You Can Contact Us

If you have any questions or complaints about the use or disclosure of your personal information, this privacy policy, or our privacy practices, please contact AppointPal by sending an email to our data protection office at contact@appointpal.com.


Your right to file a complaint with a data supervisory authority about our privacy practices remains unaffected.


Last Modified on December 8, 2018.

This Privacy Policy is effective on December 8, 2018 for all users.

© 2019 AppointPal. All rights reserved. About | Terms | Privacy | Log In